At wak69, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains precisely what personal data we collect from players across Indonesia, how we use it, who we share it with, how we protect it, and what rights you hold over your own information.
Our Privacy Commitments
These principles summarise our approach. The full legal detail is in the policy clauses below.
We collect only the data we genuinely need to operate your account, process your transactions, and comply with our legal obligations. We do not collect data speculatively.
All data in transit is protected by 256-bit SSL/TLS encryption. Data at rest is stored on secured servers with access controls, audit logging, and regular vulnerability assessments.
You have the right to access, correct, port, restrict, and request deletion of your personal data at any time. We respond to all verified data requests within 30 days.
wak69 does not sell your personal data to third parties. We share data only with essential service providers, licensing authorities, and as required by applicable law.
We retain your data only for as long as necessary to fulfil the purposes described in this policy or to satisfy our regulatory retention obligations. Data is securely deleted thereafter.
This policy is written in plain, professional English so you know exactly what happens to your data. We notify you of any material changes before they take effect.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
2.1 Scope. This Privacy Policy applies to all Personal Data collected by wak69 through the Platform, including data collected when you register an account, make a deposit or withdrawal in IDR via Indonesian banking channels (such as BCA, BRI, BNI, Mandiri, or e-wallets including GoPay, OVO, and DANA), place bets, participate in promotions, or contact our customer support team.
2.2 Data Controller. wak69 is the data controller for all Personal Data collected through the Platform. This means we determine the purposes and means by which your Personal Data is processed. Where we engage third-party processors (such as payment gateway providers or KYC verification services), we remain responsible for ensuring that your data is handled in accordance with this policy.
2.3 Target Audience. The wak69 Platform is intended for adult players (21 years of age or older) who are residents of Indonesia. By registering and using the Platform, you confirm that you meet these eligibility requirements and that you have read and understood this Privacy Policy.
3.1 Registration Data. When you create a wak69 account, we collect: your full legal name, date of birth, email address, Indonesian mobile phone number, and a chosen username and password.
3.2 KYC & Identity Verification Data. To comply with our anti-money-laundering obligations and to verify your age (21+), we may collect: a copy of your government-issued Indonesian identity card (KTP) or valid passport, proof of residential address, and proof of ownership of your payment method (e.g., a bank account screenshot registered to your name).
3.3 Financial & Transaction Data. We record all deposits and withdrawals processed through your account, including transaction amounts in IDR, payment method details (bank name, masked account number, or e-wallet identifier), timestamps, and transaction status. We do not store full card numbers or full bank account numbers — only masked identifiers sufficient to match transactions.
3.4 Gaming Activity Data. We record your betting and gaming history on the Platform, including games played, wager amounts, wins and losses, bonus claims and wagering progress, and session durations. This data is used for account integrity, responsible gaming monitoring, and dispute resolution.
3.5 Technical & Device Data. We automatically collect: your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited, and timestamps of Platform interactions.
3.6 Communications Data. If you contact wak69 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes, for quality assurance and dispute resolution purposes.
3.7 Voluntary Data. If you participate in surveys, promotions, or feedback programmes, we collect any information you voluntarily provide in those contexts.
wak69 collects your Personal Data through the following methods:
| Collection Method | Data Categories Collected |
|---|---|
| Account registration form | Name, date of birth, email, phone number, username |
| KYC document upload portal | Identity documents, proof of address, payment method proof |
| Deposit & withdrawal interface | Transaction amounts, bank/e-wallet identifiers, timestamps |
| Game engine & sportsbook platform | Betting history, game sessions, wager amounts, win/loss records |
| Browser / device automatically | IP address, device type, browser, OS, session data, cookies |
| Customer support channels | Communication content, timestamps, issue category |
| Promotional opt-ins | Name, contact details, marketing preferences |
4.1 Cookies and Similar Technologies. The Platform uses cookies, pixel tags, and local storage to maintain your session state, remember your preferences, and collect anonymised analytics data. See Section 7 for full details on our cookie practices and how to manage them.
wak69 processes your Personal Data only where we have a legitimate legal basis to do so. The table below sets out each processing purpose, the data categories involved, and the applicable legal basis:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data | Contract performance |
| Processing deposits & withdrawals in IDR | Financial & transaction data | Contract performance |
| Age verification (21+ requirement) and KYC | KYC & identity data | Legal obligation |
| Anti-money-laundering monitoring | Transaction data, gaming activity | Legal obligation |
| Responsible gaming monitoring | Gaming activity, session data | Legitimate interest / legal obligation |
| Fraud detection and account security | Technical data, transaction data | Legitimate interest |
| Customer support and dispute resolution | Communications data, gaming activity | Contract performance / legitimate interest |
| Marketing communications (opt-in only) | Email, phone number, preferences | Consent |
| Platform analytics and performance improvement | Technical & device data (anonymised) | Legitimate interest |
| Regulatory reporting and audits | All categories as required | Legal obligation |
5.1 Withdrawal of Consent. Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact our support team or use the unsubscribe link in any marketing communication.
6.1 We Do Not Sell Your Data. wak69 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes.
6.2 Service Providers. We share Personal Data with carefully selected third-party service providers who assist us in operating the Platform. These include:
All service providers are contractually required to process your data only on our instructions and to maintain security standards no less protective than those described in this policy.
6.3 Legal Disclosure. We may disclose your Personal Data where required to do so by applicable law, court order, or the lawful request of a regulatory or law-enforcement authority. In such cases, we will disclose only the minimum data necessary to satisfy the legal obligation.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of wak69's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this policy that results from it.
7.1 Types of Cookies. The wak69 Platform uses the following categories of cookies:
7.2 Cookie Lifespan. Session cookies expire when you close your browser. Persistent cookies have defined lifespans ranging from 30 days (functional preferences) to 12 months (analytics identifiers). Marketing cookies expire after 90 days unless renewed by a new interaction.
7.3 Managing Cookies. You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling analytics or marketing cookies will not affect your ability to play but may reduce the relevance of any promotional content you see.
7.4 Do Not Track. The wak69 Platform currently does not alter its data collection practices in response to browser "Do Not Track" signals, as no uniform standard for such signals exists. We rely instead on the consent and opt-out mechanisms described in this section and in Section 5.
8.1 Technical Safeguards. wak69 implements the following technical security measures to protect your Personal Data:
8.2 Organisational Safeguards. All wak69 staff who handle Personal Data are subject to confidentiality obligations and receive regular training on data security best practices. Access logs are maintained and reviewed periodically.
8.3 Incident Response. In the event of a confirmed data breach that poses a material risk to your rights and interests, wak69 will notify affected players without undue delay and will take immediate remediation steps. Where required by applicable law, we will report the breach to the relevant supervisory authority.
8.4 Your Role in Security. You are responsible for maintaining the confidentiality of your wak69 login credentials. Do not share your password with anyone. If you suspect unauthorised access to your account, contact wak69 support immediately via live chat or at [email protected].
9.1 Active Accounts. While your wak69 account remains active, we retain all Personal Data associated with it for the purposes described in Section 5.
9.2 Post-Closure Retention. Following account closure — whether at your request or by wak69 — we retain certain categories of data for the periods set out below in order to comply with our legal and regulatory obligations:
| Data Category | Retention Period After Account Closure | Basis |
|---|---|---|
| Transaction and financial records | 5 years | Anti-money-laundering legal obligation |
| KYC identity documents | 5 years | Regulatory compliance |
| Gaming activity and betting history | 3 years | Dispute resolution / legitimate interest |
| Customer support communications | 2 years | Dispute resolution / legitimate interest |
| Marketing opt-in records | 3 years from last interaction | Consent record-keeping |
| Technical / device / IP log data | 12 months | Security & fraud investigation |
9.3 Deletion. Once the applicable retention period expires, Personal Data is securely and irreversibly deleted or anonymised so that it can no longer be attributed to you as an individual.
As a wak69 player, you hold the following rights with respect to your Personal Data. You may exercise any of these rights by contacting us at [email protected]. We will respond to all verified requests within 30 calendar days.
11.1 Age Restriction. The wak69 Platform is strictly for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes an age declaration and automated checks designed to identify underage users.
11.2 Underage Accounts. If we discover or are notified that an account has been registered by a person under the age of 21, we will immediately close that account, forfeit any balance in accordance with applicable policy, and delete all associated Personal Data. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].
11.3 Parental Controls. We encourage parents and guardians of adult children to maintain awareness of their family's online activity. If you are concerned about a family member's gambling behaviour, please visit our Responsible Gaming page for guidance and self-exclusion tools.
12.1 Cross-Border Processing. As an internationally licensed platform, wak69 may transfer certain Personal Data to service providers and infrastructure partners located outside Indonesia — for example, to cloud hosting providers, game software suppliers (such as Pragmatic Play, Evolution Gaming, or NetEnt), or fraud-detection specialists operating in other jurisdictions.
12.2 Transfer Safeguards. Where Personal Data is transferred outside Indonesia, wak69 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy. These safeguards include contractual data protection clauses, binding processor agreements, and where applicable, transfers to jurisdictions that maintain recognised adequate data protection frameworks.
12.3 Game Provider Data. When you play games powered by third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, or Pocket Games Soft, those providers receive game-session data (player identifier, bet amounts, game results) necessary to operate the game. These providers are contractually bound to use that data solely for game operation and audit purposes.
13.1 Right to Update. wak69 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the Platform's features, applicable law, or our regulatory obligations.
13.2 Notification of Material Changes. Where a change is material — meaning it significantly affects how we collect, use, or share your Personal Data — we will notify you by email to the address registered on your account and/or by displaying a prominent notice on the Platform before the change takes effect.
13.3 Continued Use. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change, you should stop using the Platform and contact us to close your account.
13.4 Version History. The "Last Updated" date at the top of this page reflects the most recent revision. Prior versions of this policy are available on request by contacting [email protected].
If you have questions, concerns, or requests relating to this Privacy Policy or to the Personal Data we hold about you, please reach out through the following channel:
For data access, rectification, deletion, or portability requests, please include your registered account username and a brief description of your request. We will verify your identity before processing any data-related request.
For responsible gaming support, including self-exclusion or deposit limit requests, please visit our Responsible Gaming page or raise the matter directly with a live chat agent.
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